Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. 

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER. 

Are you on board?

At LNER, we are always looking for ways to deliver more, whether that's faster journeys, smarter decisions, or better experiences for our people and customers. That's why we're creating a new role at the heart of our service delivery: Train Service Manager.

With the launch of our December 2025 Velocity timetable on the horizon, we're entering an exciting new chapter for our railway. This new role has been created to help us make the most of this opportunity, strengthening our real time decision making, enhancing how we manage disruption, and ultimately delivering an even better experience for our customers.

The Train Service Manager will be right where the action is, making live decisions that keep our services moving and our customers informed. As a Train Service Manager, you will bring visibility, leadership and local accountability to the real-time performance of our train services, with a strong focus on collaborative working, especially with Network Rail in both in York and Glasgow.

What you'll be doing:

• Take the lead on managing real-time running of LNER services, proactively applying our intervention policies and contingency plans.
• Work side by side with the Senior Train Service Manager and Network Rail Control to build and implement train plans during disruption.
• Be the voice of our customers in the room, shaping decisions that improve recovery and minimise delays.
• Accurately attribute delays and cancellations at Level 1, helping drive performance transparency and learning.
• Support cross-border (Anglo-Scot) service performance through agreed Service Level Agreements and strong industry relationships.
• Contribute to daily activity logs and performance reviews, enabling smarter follow ups and continuous improvement.

What we're looking for:

We're looking for someone who thrives in a live operational environment, someone who is calm under pressure, decisive, and customer focused. You'll also need:

• Experience (or the ability to quickly develop competency) in operational rail environments and systems like TRUST, CCF and Darwin.
• Strong communication and influencing skills as you will need to build positive relationships across our network and with industry partners.
• A proactive mindset with high attention to detail, especially when under time pressure.
• The ability to interpret data and information to shape quick, effective train running decisions.
• A collaborative, resilient attitude and a natural drive to improve performance.

This is more than a new role, it's a new approach. You will be part of reshaping how LNER manages performance in real time, bringing us closer to our partners and even closer to what our customers need. Whether you are based in York or Glasgow, you will play a critical role in keeping our network flowing and our service on track.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

Disclosure and Barring Service (DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team. 

What we believe:        

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?        

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay! 

Start your journey here