We are looking for a part time Station Support Luggage Check-In assistants working Friday, Saturday and Sundays, 18 hours per week.

Here at LNER people are at the very heart of our business. From our drivers to our marketeers and of course our Station Support Assistants, every single person plays a role in creating exceptional experiences for our customers. Whilst our priority is of course getting people from A to B safely and on time, with the help of cutting edge technology like our brand new Azuma train we're on a mission to transform rail travel on our iconic East Coast route. We are always interested in meeting new and existing talent, so if you'd like to join us on our journey there's no time like the present! 

So, what does a Station Support Assistant do?

We're glad you asked!

As a Station Support Assistant you'll be based on our gate lines, ensuring that they are operated safely, checking tickets and  providing a warm welcome and fond farewell to customers passing through the station. You'll also be involved in helping to ensure the safety and security of customers, colleagues and the overall station environment. Nothing will be too much trouble for you as you provide our customers with whatever assistance they need, whether this is helping with luggage, dealing with complaints or answering questions about timetables. You'll provide a consistent and high-quality customer experience for our customers in a front line role as they enter and leave the station. contributing to the safe, punctual and efficient departure of train services.

This is a safety critical role therefore you will be responsible for ensuring all work is undertaken in a safe manner, reporting any unsafe acts or defects to the appropriate person or department.

You'll also provide any assistance as required - whether it's providing directions, helping customers with mobility issues or with luggage – all with a smile!

We're looking for friendly and proactive people that are able to balance safety and customer service at all times. If you think this sounds like you then this may be your perfect job!

Do you have what it takes?

To make it as a Station Support Assistant, you need to:

• Have a professional approach to your work
• Be passionate about providing amazing customer service
• Be proactive, having a genuine desire to delight customers 
• Have first class interpersonal skills 
• Love the buzz of a busy environment, being able to keep your cool under pressure 
• Be safety conscious - able to spot and anticipate risk 

It's important to note that this is not your standard 9-5 job. There will be early and late shifts including weekends, working in rotation – so flexibility is essential.

Still want in? We thought you might... 

If you'd love to join us, then it's time to brush up your CV & click ‘apply', there's never been a better time to join the LNER family and be part of the best train operator in the UK 🚂

Good luck, we can't wait to hear from you!