Why LNER? 

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. 

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. 

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER. 
 

Are you on board? 

Due to an internal promotion we are looking for a people focused and commercially minded Senior Revenue Manager to join us in this exciting time of growth! 

In this role, you'll be responsible for leading the team of Revenue Managers to deliver the day-to-day revenue target associated with Revenue Management through effective people management. You'll drive results through a commercially sound approach to train/market Revenue Management and overall steerage of the Revenue Management System (RMS). 

You'll also hold responsibility for the day-to-day Revenue Management strategy, balancing yield and volume to maximise revenue and minimise crowding levels through the optimal allocation of inventory and ticket availability. This will be achieved through a strong collaborative working relationship with key internal parties and ensure delivery of the booking horizon to meet commercial and customer needs.   

Within this role you'll also be involved in; 

• Leading the Revenue Management team and overall strategy, ensuring revenue optimality across c.£885 million in annual revenue through strategic and tactical decision-making. 
• Leading, coaching, and developing the Revenue Management team, addressing underperformance and ensuring workload coverage. 
• Overseeing medium-term demand and supply planning and formulating strategies for events and exceptional situations to maximise short-term revenue. 
• Interpreting and analysing data from multiple sources to inform key business decisions and revenue plans. 
• Leading development of Revenue Management strategies for timetable and capacity changes, including pricing and launch plans. 
• Maximising revenue by minimising dilution and spoilage and monitoring performance against targets. 
• Managing quota strategies to balance onboard crowding with revenue maximisation. 
• Designing and leading a Test and Learn programme, sharing results across the business. 
• Representing Revenue Management in internal and external forums, including industry groups and joint commercial initiatives. 
• Leading daily management of ticket availability with Reservations and Revenue Managers to ensure timely ticket release. 
• Collaborating with Marketing, Sales, Customer Experience, and Retail teams to inform tactical activities and current-year planning. 
• Driving cross-functional engagement to embed revenue-optimising strategies across the business. 
• Promoting Revenue Management understanding company-wide to enhance commercial acumen in other departments. 
• Ensuring consistent delivery of booking horizon and effective use of the reservation system for both commercial and customer needs. 
• Maintaining integrity and effectiveness of the Revenue Management System, focusing on input accuracy and forecast improvements. 
• Working with system suppliers to maximise value from the Revenue Management System and contribute to its ongoing development. 
• Supporting the Revenue Management Lead in setting strategic system development direction and delivering revenue-enhancing outcomes. 
   

What you'll need:    

We're looking for someone has a passion for leading and motivating a commercially focused team whilst aligning strategy to business goals.  

You'll also have the following competencies and skills:   

• A natural storyteller with numbers – You'll be confident presenting and communicating complex numerical insights in a clear and engaging way to a wide range of audiences, turning data into powerful commercial stories. 
• Inspiring leader – You've led high-performing teams, coached for success, and know how to bring people together to deliver ambitious goals. 
• Tech-savvy and sharp – You bring excellent IT skills and thrive in a digital environment, using tools and systems to their full potential. 
• Analytically brilliant – You love working with numbers and have a strong analytical mindset, using data to uncover opportunities, solve problems, and drive smart decisions. Experienced in handling large, complex spreadsheets and extracting the gold – the key insights that make the difference. 
• Decision system expert – You've worked with decision support systems before and know how to fine-tune them to boost revenue and performance. 
• Customer-focused innovator – You understand what customers want and are skilled at translating those needs into smart, data-led solutions that deliver real impact. 
• Revenue Management pro – You bring experience from a Revenue Management role in a fast-paced industry like rail, aviation, or leisure – and you know how to use it to drive growth. 
• Commercially minded – You have a solid grasp of Revenue Management and marketing principles and understand how they work together to deliver results. 
• Comfortable with complexity – You're used to navigating regulated environments and can balance commercial creativity with compliance and governance. 

What you'll get: 

• Free travel on LNER + 75% off other companies' tickets (for you & dependents) 
• Discounted international train tickets (after one year's service) 
• 50% discount on LNER tickets for friends & family 
• Generous pension scheme 
• Annual cycle to work schemes 
• Discount, savings and cashback scheme from top retailers 
• Health & wellbeing schemes and discounts 
• Host of training opportunities to help further your career 
• Rewards & awards to recognise when you shine 

What we believe:         

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish. 

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave! 

Diversity and inclusion 
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER. 

Developing our people 
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey. 

Health & wellbeing 
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us. 

What next?         

If you are ready for your next step in Revenue Management - Apply now!