We have one 12 month FTC vacancy and are also looking to building a talent pool for known future vacancies. We appreciate the interest of all applicants and kindly ask that candidates who have applied for this role within the past 6 months allow others the opportunity to apply at this time.

At LNER, the Service Delivery Team plays a vital role at the heart of our railway, based at York Rail Operating Centre (ROC). We're the people responsible for delivering the train service day in, day out keeping trains running, customers informed, and journeys connected.

You might know us as 'Control', or maybe you have met or spoken with us before at our home in York Rail Operating Centre (ROC).  In a nutshell, the Service Delivery Team are responsible for the live delivery of the train plan.  While historically this might simply have been about keeping people moving, our role today is about so much more.  From units and traincrew to customer information and connections, rail replacement, fleet management and disruption.  We work as a team to make sure that we deliver on our customers expectations, and when things go wrong, we are front and centre working to put the plan back together and to make sure our frontline teams have the resources and support they need.  Its not always easy, we don't always get everything right, but we will always do our best for our customers and colleagues, 24 hours a day, 7 days a week.  

What you will be doing

Our Resource Controllers are split into two teams, each responsible for a piece of the jigsaw but working together to deploy our trains and people in the most efficient way possible. 

The Resource Controller Train Crew is responsible for the live deployment of our Drivers and Train Managers, they work tirelessly to make sure that every train we operate has a crew resourced and that where there is a shortfall, that there is a plan in place to recover the service.

We are looking for talented people to join the team, don't worry if you don't have experience of working with Train Crew or, we can teach you these skills.  What we need are people with a desire to learn, who can keep calm under pressure, can problem solve and want to be part of a team. 

Of course, with these being such specialist roles, there are a few things we are looking for…

• Be a logical thinker and an effective problem solver
• Thrive in a fast-paced environment and work well under pressure
• Be a team player
• An ability to build strong working relationships
• Strong communication skills both written and verbal.
• Be IT literate.  Knowledge of railway IT systems (TRUST, TREnt, TMV) is an advantage but can be taught to the right candidate
• Knowledge of railway operations and performance are advantageous but can be taught to the right candidate. 

Please note, the team work a 3 shift pattern, you must be able to attend work for these shifts in order to undertake the role;

Early turn: 06:15-14:30

Late turn: 12:45-22:00

Night turn: 21:15-06:45

All positions are based with York Rail Operating Centre and the roles cannot be undertaken remotely. 

If this sounds like you, then we want to hear from you. Our people are our greatest asset and we are always on the look out for new talent.  If you would like more information or to discuss the roles further, please contact;

calam.nelson2@lner.co.uk

Key Dates:

This is a two stage interview process. An assessment centre will be held on Thursday 18^th September 2025. If successful at the assessment centre, you will be invited to an in person interview. Interview dates are Monday 22^nd and Tuesday 23^rd September 2025.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

Disclosure and Barring Service (DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team. 

What we believe:        

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?        

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay! 

Start your journey here