Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. 

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER. 

Are you on board?

The Details

This role is being offered as 12-month fixed-term contract, however, many of our team have gone on to secure permanent positions after joining us. We are also building a talent pool for known future vacancies, so even if this timing isn't quite right, we'd still love to hear from you.

At LNER, the Service Delivery Team plays a vital role at the heart of our railway, based at York Rail Operating Centre (ROC). We're the people responsible for delivering the train service day in, day out keeping trains running, customers informed, and journeys connected.

Our role goes far beyond simply moving trains. We manage everything live: traincrew and units, customer information and onward connections, fleet availability, disruption planning and recovery. When things don't go to plan, we're front and centre, putting the service back together and making sure our frontline colleagues have the support and resources they need to deliver the best possible experience for our customers.

It's a 24/7 operation, and while it's not always easy, we're proud of the work we do. We're a team that pulls together, finds solutions fast, and always strives to do the right thing for our customers and each other.

What You'll Be Doing

Our Resource Controllers are split into two specialist teams, each managing a crucial piece of the puzzle but always working together to deploy our people and trains in the most efficient way possible.

This role focuses on Rolling Stock – making sure every service has the right trains allocated to run. You'll work closely with internal colleagues and external partners to manage fleet availability, assess restrictions, and help deliver a robust and reliable timetable.

Don't worry if you don't have specific experience working with rolling stock, we can teach you that. What we're looking for are people who can stay calm under pressure, think logically, solve problems, and want to be part of a hardworking, supportive team.

What We're Looking For

• A logical thinker who can problem-solve quickly and calmly.
• Someone who thrives in a fast-paced environment and works well under pressure.
• A real team player with strong relationship-building skills.
• Excellent communication skills, both written and verbal.
• IT literate — knowledge of railway IT systems (TRUST, GENIUS, CCF) is helpful but not essential.

Knowledge of railway operations and performance is useful but can also be taught

These roles work a three-shift pattern:

• • Early Turn: 06:15–14:30
  • Late Turn: 13:45–22:00
  • Night Turn: 21:30–06:45
  • Location: York Rail Operating Centre (ROC) — this is an on-site role and cannot be worked remotely.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:        

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?        

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay! 

Start your journey here