Great journeys start with great people
Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!

So, what exactly does our Event Reporting & Investigation Manager do? 

This is a key safety role, responsible for maintaining and improving the quality and timeliness of event reporting and investigations across LNER. 

The role works closely with teams across the business to make sure incidents and Close Calls are reported effectively, investigated to a consistently high standard and, importantly, that learning is captured and used to prevent recurrence. 

A key part of the role is providing professional advice, support and coaching to managers and investigators, helping to continually improve investigation standards and the quality of evidence gathered. This includes developing reporting systems and exploring new technology and mobile solutions to make reporting easier and more effective. 

The role also maintains the relevant Safety Management System standards and oversees central investigation and recommendation records, ensuring actions are properly identified, justified, monitored and managed through to completion. 

There is an important regulatory element too, ensuring LNER meets its statutory and industry reporting requirements, including those relating to RIDDOR and reporting to organisations such as the ORR, RAIB, RSSB and Network Rail. 

The role will also represent LNER externally, working with industry organisations including RSSB and RDG and contributing to research, development and policy discussions where appropriate. 

What you'll need 

We're looking for someone who is genuinely passionate about improving safety standards and can build strong relationships across the business. 

A good understanding of event reporting and investigation is essential, alongside the confidence to provide professional advice, constructively challenge where standards need to improve and coach colleagues at all levels of the organisation. 

Strong analytical skills and attention to detail are important, with the ability to interpret information, identify trends and ensure investigations and recommendations are recorded and progressed accurately. 

The successful candidate will also bring: 

• Event investigation training and experience. 

• Data and risk analysis knowledge or training. 

• Technical Membership of IOSH, or demonstrable evidence that this could be achieved. 

• A good level of mathematics or an associated qualification. 

• Strong practical knowledge of Microsoft Office, particularly Word and Excel. 

• Experience of industry reporting systems such as SMIS and Jaspersoft, or the ability to develop this knowledge. 

• Strong communication and influencing skills, with the confidence to work with colleagues, senior managers and external industry organisations. 

• A collaborative approach and a genuine drive to make a difference. 

The role also requires a secondary competence to be gained and maintained to support LNER's contingency arrangements and continued service during periods of disruption. 

How you'll work 

This role sits within LNER's Safety and Sustainability team and works across the organisation, building relationships with frontline teams, managers, investigators and senior leaders. 

Collaboration is a significant part of the role. This means spending time with colleagues across the business, understanding where improvements can be made and providing practical support and coaching to help raise investigation and reporting standards. 

There will also be regular interaction with external industry organisations and regulatory bodies, representing LNER professionally and ensuring our reporting and investigation arrangements continue to meet the required standards. 

You'll enjoy

• • Free travel on LNER, plus 75% off other companies' tickets (for you and your dependants).
  • Discounted international train tickets (after one year's service).
  • 50% discount on LNER tickets for friends and family.
  • Generous pension scheme.
  • Annual cycle to work schemes/electric vehicle scheme.
  • Discount, savings and cashback scheme from top retailers.
  • Health and wellbeing schemes and discounts.
  • A host of training opportunities to help further your career.
  • Rewards and awards to recognise when you shine.

Life at LNER
We're on a mission to become the UK's most loved, forward-thinking, and responsible train operating company in the UK. This means making a real difference by doing the right thing for our customers, our people, and the communities and destinations we serve. Together, we're shaping the future of rail travel through our passion, our innovation, and our extraordinary people. Our people are at the heart of everything we do. We're committed to creating an inclusive and engaged culture that supports everyone at every stage of their journey. This means that when you're with LNER, you can truly be yourself—and it's why so many of our colleagues choose to stay and grow with us.

• • Diversity and inclusion – We are passionate about building a diverse and inclusive workforce that reflects the communities we serve. We actively create opportunities to inspire and attract diverse talent to join LNER. We are committed to supporting all candidates, so if you require any adjustments or assistance at any stage of the recruitment process, please let us know.
  • Developing our people – We're creating a learning culture that enables our people to be the best they can be. We support development and career journeys with the right tools and resources, aligned to our people priorities: readiness for Great British Rail, the future world of work and strong, people focused leadership that delivers for our people, customers, and business.
  • Health and wellbeing - To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.  

Disclosure and Barring Service (DBS) check 
At LNER, safety is our top priority. If your application is successful and you're new to the business, we'll carry out a basic DBS check as part of our pre-employment process. This is only takes place once a conditional job offer has been made. The DBS check looks for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there's evidence of an unspent conviction or a conditional caution, the details of these will be reviewed internally by a cross functional panel on a case-by-case basis before a final offer of employment is confirmed. Please note that in some cases, this may result in an offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice. 

Medical screening 
We're a safety conscious business, so when joining LNER in any role you'll need to pass a medical screening and a drugs and alcohol test before we can confirm an unconditional job offer. For safety-critical roles, a safety-critical medical will also be required. Our Talent Team will be on hand to guide you through the process and will send you a medical questionnaire by email. Once complete, this will go directly to our in-house Health and Wellbeing team who will contact you to arrange a convenient location, date and time for your medical appointment. We currently have clinics in Kings Cross, Doncaster, Newcastle and Edinburgh. The sooner we can do it, the better, so please try to be flexible with your availability. Once your medical is approved, we'll finalise any last details and look forward to you joining the team!

How to apply 
We have fantastic opportunities for people from all different backgrounds, so now is the time to join the team at LNER.

Click ‘Apply Now' and start your journey here!