Why LNER? 

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. 

Since taking over the East Coast Main Line, we've been transforming rail travel. With the introduction of our state-of-the-art Azuma trains, customers are already enjoying faster journeys, more space, and improved reliability. And with a new timetable launching in late 2025, we're set to deliver even more journeys and extra seats across our route — making rail travel better for everyone Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. 

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER. 
 

Are you on board? 

Join LNER at the cutting edge of digital innovation, delivering impactful services across Digital Retail, Customer Support, and Operations.  

As a key member of our digital team, you'll lead the development of products that drive business goals, enhance customer experience, and support our colleagues. Collaborating with cross-functional teams and stakeholders, you'll shape product strategies, deliver roadmaps, and champion continuous improvement to ensure our digital solutions evolve with the needs of the business and industry.  

This role reports into a Digital Service Lead and will have a primary area of focus or product type, which may flex in response to the evolving needs of the wider service. 

Within this role you'll be involved in; 

• Product Strategy & Vision: Collaborate closely with business owners to consider how products work across the digital service ecosystem (e.g. shared components, platforms etc) to define a product vision, shape a strategy and prioritise initiatives. Develop a  clear roadmap aligned with the Service goals and ecosystem. 
• Product Lifecycle Management: Lead products from ideation through development, launch, and continuous improvement. Ensure that products work optimally within the full digital service to meet service goals, with optimal use of shared platforms, components, resource and data. 
• User-Centric & Data-Driven: Champion user-centered design and use data, analytics, and user feedback to inform decisions, track performance, and drive enhancements. 
• Cross-Functional Collaboration: Act as a bridge between digital service teams, business stakeholders, suppliers, IT, marketing, and customer support to ensure seamless development and delivery. 
• Market & Industry Insight: Monitor industry trends, emerging technologies, and competitor activity to identify opportunities for innovation, stay ahead of trends and build capabilities 
• Agile Delivery: Manage backlogs, write user stories, and oversee delivery through appropriate methodologies (Agile, Waterfall, etc.). Adapt quickly to change and manage multiple priorities in a fast-paced environment. 
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Communicate product status, priorities, and risks clearly and regularly. Represent LNER on industry working groups. 
• Financial & Commercial Management: Own and manage product and change budgets, ensuring value-driven decisions, timely delivery, and alignment with financial goals. 
• Supplier Management: Oversee third-party suppliers and contracts to ensure quality, cost-effectiveness, and adherence to SLAs. 
• Team Leadership: Line-manage relevant team members including Associate Product Managers, Product Optimisation Managers, and Apprentices. 
• Personal Development & Flexibility: Maintain up-to-date skills and be ready to support out-of-hours releases or cover other roles as needed to ensure service continuity. 

What you'll need:    

We're looking for an experienced Digital Product Manager with a passion for user-centered design, data-driven decision-making, and continuous innovation. You'll bring a solid blend of strategic thinking, delivery focus, and strong stakeholder engagement skills. 

Key Skills & Experience: 

• Product Expertise: Demonstratable experience in digital product management, with strong knowledge of end-to-end product lifecycles and delivery methodologies (Agile, Scrum, Waterfall). 
• User-Centric & Data-Led: Strong understanding of UX/UI principles and the ability to translate user insights and performance metrics (e.g. OKRs, KPIs, CSAT) into impactful product decisions. 
• Collaboration & Communication: Excellent communicator with the ability to influence, negotiate, and build trusted relationships across technical and non-technical teams, suppliers, and stakeholders. 
• Creative & Commercial Mindset: Able to identify opportunities for differentiation, innovation, and cost-effective delivery, balancing commercial value, user benefit, and risk. 
• Analytical & Organised: Strong problem-solving skills with a sharp eye for detail. Capable of managing competing priorities, multiple initiatives, and making informed decisions under pressure. 
• Industry Awareness: A good understanding of the rail industry's operational and stakeholder landscape is desirable but not essential, along with curiosity and willingness to learn more. 
• Technical Confidence: Comfortable using product management tools (Jira, Trello, Confluence, Miro) and with a working knowledge of web and app development principles. 
• Agile, Scrum, or Product Management certifications (desirable but not essential). 

What you'll get:  

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)  
• Discounted international train tickets (after one year's service)  
• 50% discount on LNER tickets for friends & family  
• Generous pension scheme  
• Annual cycle to work schemes  
• Discount, savings and cashback scheme from top retailers  
• Health & wellbeing schemes and discounts  
• Host of training opportunities to help further your career  
• Rewards & awards to recognise when you shine  

What we believe:          

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.  

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!  

Diversity and inclusion  
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.  

Developing our people  
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.  

Health & wellbeing  
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.  

Disclosure and Barring Service (DBS) Check 

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job.  Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice. 

Medical screening 

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.