Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. 

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER. 

Are you on board?

At LNER, we don't just run trains, we keep journeys moving safely, smoothly, and reliably. Behind every successful service is a team dedicated to operational excellence and resilience, ensuring that we're prepared for anything. That's where you come in.

As an Operational Resilience Manager, you'll be at the heart of our safety and business continuity strategy, leading projects that strengthen our ability to respond to challenges and keep our network running. Whether it's planning for major disruptions, enhancing crisis response, or delivering impactful exercises, your work will directly influence the resilience of one of the UK's leading train operators.

If you thrive in a fast-paced environment, have a strategic mindset, and want to make a real difference, this could be the role for you.

What You'll Be Doing

• Leading resilience projects to ensure our business is prepared for anything
• Developing and improving the Business Continuity Management System (BCMS)
• Conducting business impact analysis and risk assessments
• Identifying risks and planning responses to ensure smooth operations
• Collaborating across departments to embed resilience in everything we do
• Providing expert advice on safety, compliance, and crisis management
• Running business continuity exercises and training teams to handle incidents
• Responding to real-time challenges, helping keep LNER moving safely and efficiently

Who We're Looking For

• A proactive problem solver with experience in business continuity, resilience, or safety
• A strategic thinker who can plan, assess risks, and lead resilience projects
• Someone with strong leadership skills, able to influence and engage stakeholders
• A data-driven decision-maker, using insights to strengthen our resilience strategy
• A professional with a Certificate of the Business Continuity Institute (CBCI) or willingness to obtain it within 12 months

LNER's Business Resilience Team is a CIR Business Continuity Awards 2025 nominee — this is your opportunity to join a high-performing, forward-thinking team during a transformational period for the rail sector.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:        

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?        

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay! 

Start your journey here