80x Support Engineer  

At LNER, we are proud to connect people, places and possibilities across the East Coast. Behind every safe, reliable and high performing journey is a team of passionate engineers who keep our fleet moving and improving every day. This is an opportunity to play a key role in shaping the performance of one of the most advanced train fleets in the UK, working at the heart of engineering, operations and innovation. 

As an 80x Support Engineer, you will work closely with our Lead Engineers, On Board Systems Engineer and maintenance partners to drive improvements across safety, reliability and availability on our Azuma fleet of trains. You will be central to how we understand performance, solve problems and deliver change, ensuring our Azuma fleet continues to meet the highest standards for our customers and colleagues. 

This is a role for someone who thrives on accountability, collaboration and making a real impact. You will lead technical investigations, challenge suppliers, use data to influence decisions and help shape the future of engineering at LNER. If you are passionate about continuous improvement and want to be part of a team that genuinely cares about getting it right, we would love to hear from you. 

What you will be doing 
• Drive improvements across safety reliability availability defects and operational performance working closely with maintenance suppliers 
• Lead technical investigations analyse delay attribution and performance data and implement solutions 
• Support engineering change ensuring compliance with regulatory industry and LNER standards 
• Provide technical expertise across onboard systems digital sustainability and fleet projects 
• Build strong relationships with suppliers stakeholders and wider engineering teams while supporting audits and compliance 
• Monitor fleet performance identify improvement opportunities and contribute to innovation and continuous improvement 
• Support incident investigations represent the fleet in technical discussions and provide on call engineering support 

What we are looking for 
• Proven leadership experience within engineering operational or maintenance environments 
• Strong experience delivering engineering change within safety critical regulated systems 
• Ability to analyse complex data lead investigations and deliver clear actionable outcomes 
• Excellent communication and stakeholder management skills with a collaborative approach 
• Proactive self starter with strong commercial awareness and ability to prioritise effectively 
• Passion for continuous improvement using data insight and user feedback 

Skills and experience 
• Minimum 5 years experience within railway engineering or rolling stock maintenance 
• Strong understanding of rail industry standards safety methods and compliance requirements 
• Experience working across train operators infrastructure managers suppliers and manufacturers 
• Ability to define problems analyse data and deliver practical solutions 
• Experience of auditing and working within management systems 
• Confident using MS 365 with data analysis/visualisation (e.g. PowerBi/Tableau) skills desirable 
• Knowledge of traction rolling stock ideally including AT300 family 

Qualifications 
• Formal electrical and mechanical engineering qualification or relevant engineering degree 
• Working towards/ holding a suitable professional qualification is desirable 
• CSM RA qualification is desirable 

Additional requirements 
• This is a safety critical role 
• Ability to join the engineering on call rota 
• Willingness to maintain competencies required for safety critical engineering support 

At LNER, we are bold in how we think, we own what we do, we bring passion to our work and we always care about our people and customers. If you are ready to make a difference to a fleet that keeps millions moving, this is your opportunity to be part of something bigger. 

What you'll get:

• Free travel on LNER plus 75% off other companies' tickets (for you and your dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends and family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health and wellbeing schemes and discounts
• A host of training opportunities to help further your career
• Rewards and awards to recognise when you shine

Disclosure and Barring Service (DBS) Check

If you're successful in your application and are new to the business, we'll undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there's evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business, so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team. 

What we believe:        

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference. By always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We're committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We're passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We're focused on creating a learning culture to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health and wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?        

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay! 

Start your journey here.