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Our values are what make us tick. They make us LNER from ticket to track. We put the heart into everyone's journey and here's how we do it.
Our valued behaviours
Our Valued Behaviours have been developed with our colleague’s help to provide us all with a common language to understand expectations and how we can demonstrate actions every day that align with LNER’s purpose. Our Valued Behaviours act as a guide for how we interact with each other, our customers and stakeholders, fostering a positive and productive work environment and being a great place to work.
Our values
We go beyond. Always. Bringing the very best of LNER to our passengers. Faster trains, quicker times, smoother journeys and a high five when we make it even better.
Our behaviours
We show energy and enthusiasm by working together and sharing our knowledge and skills. We inspire one another to be the best, building confidence and positive relationships, by being open and approachable.
Our values
We’re not afraid to do things differently. If there’s a better way, we find it. Powering on, we don’t shy from awkward conversations. We make it happen.
Our behaviours
We challenge and do things differently, valuing innovation, ideas and feedback. We recognise the pace of change, building resilience and adapting.
Our values
We listen to and look after everyone. We know every journey matters, be it as a customer or as a member of our team. So it matters to us.
Our behaviours
We listen and make time for each other, supporting, respecting and appreciating our differences. Our care for each other and our customers is critical to our success.
Our values
We say what we’ll do, then we do it. We’re setting the pace. We know you want progress and we’re on it, every single day.
Our behaviours
We take accountability for our own actions, behaviour and performance, taking pride in our work, delivering quality results.
Responsible business at LNER
Being a responsible business isn’t just about doing the right thing. Our people want to work for an organisation that shares their values, and our customers want us to stand for something more and make a real difference to their daily lives. Here at LNER, we pledge to deliver all these things. Read all about our Responsible Business activity for the past year. Being a responsible business isn’t just about doing the right thing. Our people want to work for an organisation that shares their values, and our customers want us to stand for something more and make a real difference to their daily lives. Here at LNER, we pledge to deliver all these things.
Welcome onboard our most important journey yet
We think travelling by train is amazing. Every day, we bring together families and friends, connect cities along the East Coast Mainline and provide vital transport links that enable business and communities to thrive. Our ambition is to be the most responsible way to travel for generations to come. That’s why we’re working hard to embed sustainability, equality and just practices into everything we do.
We are learning to grow our business without increasing our impact. From creating a great place for people to work, to reducing our emissions and waste, and contributing to the communities we serve; our responsible business work is about putting long-term sustainability at the heart of everything we do.
To help us drive positive change, we have created three areas of focus. If something does not serve these wider objectives, then as a business it’s our responsibility to question how we can improve. Better for people, Better for places and Better for planet provides a framework for change.
Interested?
