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We’re the heart and soul of daily operations at LNER, ensuring that every journey is safe, on time and upholds the highest standards of quality. Our safety and operations team colleagues work diligently to uphold the tenets of our Keeping Safe; Keeping Time initiative, reassuring our customers that they will receive a reliable service.
What we do
We design and implement a comprehensive Safety Management System, regularly updated to tackle new challenges and minimise risks. This ensures the safety of our customers and colleagues at every touchpoint.
Our team constructs adaptable timetables that cater to the ambitions at LNER, stakeholder needs and unforeseen changes. We make sure that engineering work, special events and other disruptions are accounted for, ensuring minimal inconvenience to our customers.
We’re always prepared. Our 24/7 Service Delivery team in York ROC swiftly coordinates responses to any incidents and accidents across our network, ensuring quick resolutions and minimal disruptions.
We oversee our extensive team of train drivers, providing them with resources and support. This ensures they’re always equipped to handle the challenges of the railways and deliver a smooth journey to our customers.
Our team meticulously analyses performance data, learns from every incident and collaborates with partners like Network Rail and Hitachi. This ensures continuous improvement in our operational efficiency.
Every decision we make centres around the customer’s experience. From ensuring punctuality to providing real-time updates and ensuring safety, we strive to make every LNER journey memorable.
Why we matter
The Safety and Operations team is pivotal in ensuring that LNER remains a leader in the rail industry. By prioritising safety, operational efficiency and customer experience, we make sure that every journey with LNER is not just a trip, but a memorable experience. Our commitment to excellence and continuous improvement ensures that LNER remains the go-to choice for travellers on the East Coast Mainline.
Latest Safety and Operations vacancies
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